Shipping policy
Free Shipping On All Orders Storewide
We don't ship orders by air except for small items like accessories, since our products are large items and it is not cost-effective to ship by air. Airfreight is usually three to four times the product cost.
Most items sold on our website are special products with large capacity batteries, which cannot be directly transported by express. Instead, they must be transported by special freight line to your country and then transferred to local UPS/FedEx after customs clearance.
North America: Shipped by sea. Delivery takes approximately 40–50 days after boarding.
EU Countries: Shipped by train or sea. Delivery takes approximately 45–60 days.
New Zealand & Australia: Shipped by sea. Delivery takes approximately 40–50 days.
For some items, we have stock in a local warehouse — delivery will be much faster in this case.
For large items such as electric cars and industrial robots, we ship to your port of destination only, not door-to-door.
Shipment status cannot be tracked during sea or train transportation until the package arrives at the local UPS/FedEx distribution center. It will only show LABEL CREATED during transit.
⚠️ IMPORTANT NOTICE:
We will work our best to ship your order as soon as possible. However, sometimes situations arise that are beyond our control — please be patient in such cases. For customers who threaten to request a refund simply because of a slight delay caused by circumstances beyond our control: Please do not buy from our store.
By clicking to buy and paying for an item in our store, you are agreeing to and accepting our shipping policy.
Some product pages may show a different shipping policy, but this policy prevails.