Kun ray Ebike Specializes in Bicycles, E-bike, Scooter, Riding Equipment Industries For 8 years, With Professional Technical Team, And Have Our Own Factory and Superior Sales Teams.
With The Development Of The Electric Bicycle Industry and The People Enjoy of Riding, Our Products and Our Services are All Over The World.
We Have Excellent Team Of Experts, Engineers, Can Provide You With High Quality Electric Bicycles and Accessories Products. Welcome to Our Company to Visit And Procurement.
Let the Life More Better, Kunray is Offer Excellence To you.
Q: Customs Duties:
A: Import duties,taxes and charges are not included in the item price . Clearance is Customer's Duties.
Q: Color Difference& scratched :
A: The pictures showing at our store are taken based on the true products .Because of different monitor
and brightness,there may exist normal tiny colour difference,please donnot leave a bad feedback or
return goods to us without contacting us.
Q: Delivery Time :
A: If products still in Transit ,and your deliver time is going to expire ,kindly contact us ,and we will
extend delivery time for you .and if products is lost in transit ,kindly contact us we will make full refund
or resend the same products to you soonest .
Q: Feedback:
A:Your satisfaction and positive feedback is very important to us. Please leave positive feedback
and 5 stars .if you are satisfied with our items and services
If you have any problems with our items or services,please feel free to contact us before you leave
negative feedback.With 5 STRAS FEEDBACK, contact our customer service, you will get our shop coupons.
Q: Defective Products/Little Scratched:
A: Metal Parts and Motors the weight is heavier we will packing well do our best.If have Little Scratched
is does'n affect the Use. Please do not sign on shipping bill if products is Serious damaged and defective ,
it is shipping company's responsibility , please take photo for us and we will make refund to you .
Q: Return Policy:
A: we will do our best to serve our customers.we will refund you if you return the items within 15 days
of your receipt of the items and it is only the reason of product itself like defect,damage,anything that
is seller's fault,not the buyer's personal preference or failure to use. Besides,the items returned must
be in their original conditions .
